Complaints &
Feedback

At Onsite Medical Ltd, we are committed to providing safe, professional and compassionate care. We value all feedback and recognise that comments, concerns and complaints help us improve the quality of our services.

If you have received care from us, attended an event where we were providing medical cover, or have concerns about any aspect of our service, we encourage you to let us know. We are committed to listening openly, investigating concerns fairly and responding promptly, respectfully and transparently.

Our aim is to resolve concerns as quickly as possible while ensuring that every complaint is treated seriously, confidentially and without prejudice. Raising a concern will not affect the care or service you receive from us.

If you wish to make a complaint, you can do so by completing the form below or by contacting us directly using the details provided. We will acknowledge your complaint, investigate the issues raised and keep you informed throughout the process in accordance with our Complaints Policy.

We also welcome compliments and suggestions, as they help us recognise good practice and continually improve the care we provide.

Please provide a brief summary of events below, one of our team will be in contact within 48 hours

People First. Safety Always. Excellence Together.